{"id":343,"date":"2025-03-11T11:53:47","date_gmt":"2025-03-11T06:23:47","guid":{"rendered":"http:\/\/www.dominixglobal.com\/cts\/?post_type=work&#038;p=343"},"modified":"2025-04-15T14:35:49","modified_gmt":"2025-04-15T09:05:49","slug":"mercedes-gtls","status":"publish","type":"work","link":"https:\/\/www.dominixglobal.com\/cts\/work\/mercedes-gtls\/","title":{"rendered":"Mercedes GTLS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"video-section\"><video class=\"fullscreen-video\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" width=\"300\" height=\"150\"><source src=\"https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/gtls-hero.mp4\" type=\"video\/mp4\" \/>Your browser does not support the video tag.<\/video><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;work-detail-area&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>We<br \/>\n<span class=\"scaled\"> SCALED<\/span><br \/>\nfor Mercedes Benz<\/h2>\n<h3>Overview<\/h3>\n<p>The GTLS (Global Training and Learning Systems) is Mercedes-Benz\u2019s proprietary training framework, essential for equipping technicians and sales teams across the globe. This dual-focused system is critical to the company\u2019s operations, with sales training driving revenue and technician training ensuring service excellence. However, training inefficiencies were causing declining sales and costly service errors, prompting the need for intervention.[\/vc_column_text][vc_row_inner el_class=&#8221;number-of-sale-section&#8221;][vc_column_inner]\t\n\t<div class=\"news-slider work-image-slider\">\n\t\n\t\t\t\n\t\t\t\t\t<div class=\"news-slide\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/gtls-1-1.png\" class=\"img-fluid\" alt=\"gtls-1\">\n\t\t\t\t\t<\/div>        \n\t\t\t\t\t<div class=\"news-slide\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/gtls-2.png\" class=\"img-fluid\" alt=\"gtls-2\">\n\t\t\t\t\t<\/div>        \n\t\t\n\t\t\n\n\t\t\n<\/div>\n\n<style>\n .news-slider {\n    \/* width: 80%;\n    margin: 20px auto; *\/\n}\n\n.news-slide {\n    position: relative;\n    text-align: left;\n    color: white;\n}\n\n.news-slide img {\n    width: 100%;\n    border-radius: 10px;\n    aspect-ratio: 1108 \/ 609;\n    object-fit: cover;\n\tobject-position:center;\n    object-position: top;\n}\n.news-slide video{\n\t border-radius: 10px;\n\t width: 100%;\n\t height: 730px;\n}\n\n.news-slider .slick-arrow{\n    width: 25px;\n    height: 25px;\n}\n.news-slider .slick-arrow::before{\n    font-size: 0px !important;\n}\n.news-slider .slick-next {\n    right: 20px;\n    z-index: 9;\n    background-image: url(\"data:image\/svg+xml;charset=UTF-8,%3csvg width='24' height='25' viewBox='0 0 24 25' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3e%3cpath d='M5 21.1412L13.6532 12.3437L5 3.54625L7.66397 0.843748L19 12.3437L7.66397 23.8438L5 21.1412Z' fill='white'\/%3e%3c\/svg%3e \");\n\ttop: 50.6%;\n}\n.news-slider .slick-prev {\n    left: 20px;\n    z-index: 9;\n    background-image: url(\"data:image\/svg+xml;charset=UTF-8,%3csvg width='24' height='25' viewBox='0 0 24 25' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'%3e%3cpath d='M5 21.1412L13.6532 12.3437L5 3.54625L7.66397 0.843748L19 12.3437L7.66397 23.8438L5 21.1412Z' fill='white'\/%3e%3c\/svg%3e \");\n    transform: scaleX(-1);\n    transform-origin: center;\n    top: 49%;\n\n}\n\n@media(max-width:600px){\n    .news-slider .news-slide > img{\n        height: 210px;\n        object-fit: cover;\n    }\n\t.news-slider .news-slide > img {\n         border-top-left-radius: 16px !important;\n        border-top-right-radius: 16px !important; \n    }\n\t.news-slider .slick-prev{\n\t\ttop: 40%;\n\t}\n\t.news-slider .slick-next{\n\t\ttop: 47%;\n\t}\n\t.news-slide video{\n\t \n\t height: 210px;\n}\n    \n}\n\n\n<\/style>\n    <script>\n jQuery(document).ready(function($){\n    $('.news-slider').slick({\n        dots: false,\n        \/\/ infinite: true,\n        speed: 2000,\n        slidesToShow: 1,\n        slidesToScroll: 1,\n        autoplay: true,\n        autoplaySpeed: 3000,\n        arrows: true\n    });\n});\n\n    <\/script>\n\n    [\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"d-flex\">\n<h2 class=\"animate-counter\"><span class=\"counter-animation\">45<\/span>%<\/h2>\n<h4>Technician<br \/>\nEfficiency<\/h4>\n<\/div>\n<p>Reduced servicing errors by 45%, ensuring improved vehicle<br \/>\nsafety and minimizing the need for senior engineer intervention.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"d-flex\">\n<h2 class=\"animate-counter\"><span class=\"counter-animation\">30<\/span>%<\/h2>\n<h4>Increased<br \/>\nSales<\/h4>\n<\/div>\n<p>Increased sales effectiveness by 30% through better-trained<br \/>\nsales staff, leading to a significant boost in showroom<br \/>\nconversions.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion color=&#8221;white&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; el_class=&#8221;work-detail-accordion&#8221;][vc_tta_section title=&#8221;Challenge&#8221; tab_id=&#8221;1741678664999-449defb6-4488&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Technician Training Issues:<\/strong> Mechanics lacked practical exposure, leading to errors in servicing critical vehicle components (e.g., airbags, chassis). These errors posed potential safety risks and required senior engineers to step in, increasing costs and delays.<\/p>\n<p><strong>Sales Training Gaps:<\/strong> Sales professionals struggled with declining sales due to outdated and ineffective training methods<\/p>\n<p><strong>Training Process Deficiencies:<\/strong> Existing training relied on theoretical content (PPTs and manuals) with limited real-world simulations, resulting in poor skill retention and<br \/>\nconfidence gaps.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Journey&#8221; tab_id=&#8221;1741678665005-3b37b635-f4f5&#8243;][vc_column_text css=&#8221;&#8221;]Mercedes-Benz entrusted us to reimagine their training process by identifying gaps and creating a more immersive learning experience. We proposed and implemented gamification for technician and sales training through a proprietary desktop and tablet-based application, enabling hands-on virtual practice.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Solution&#8221; tab_id=&#8221;1741678856720-34aaf350-455a&#8221;][vc_column_text css=&#8221;&#8221;]<img loading=\"lazy\" decoding=\"async\" width=\"1296\" height=\"729\" class=\"alignnone size-medium wp-image-443\" src=\"https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/GTL-inner-two.png\" alt=\"\" srcset=\"https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/GTL-inner-two.png 1296w, https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/GTL-inner-two-400x225.png 400w, https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/GTL-inner-two-1024x576.png 1024w, https:\/\/dominix.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/4\/2025\/03\/GTL-inner-two-768x432.png 768w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/p>\n<p><strong>Gamified Training for Technicians:<\/strong> Developed a simulation platform replicating real-world vehicle scenarios, from basic surface cleaning to complex repairs like airbag systems and chassis issues. Introduced crash scenarios and repair tasks, allowing technicians to make mistakes in a virtual environment and learn from them. Designed feedback loops where technicians reviewed errors, understood consequences, and improved their Standard Operating Procedures (SOPs).<\/p>\n<p><strong>Enhanced Sales Training: <\/strong>Integrated interactive modules to improve product knowledge, communication, and customer handling skills. Focused on real-time sales scenarios to boost confidence and efficiency in showrooms.<\/p>\n<p><strong>Improved Technician Efficiency:<\/strong> By allowing trainees to make virtual mistakes and experience their consequences, the gamified approach drastically reduced errors in live scenarios, enhancing safety and service quality.<\/p>\n<p><strong>Boosted Sales Performance:<\/strong> Sales professionals became more adept at handling customer queries, directly contributing to increased revenue.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We optimized GTLS to enhance training efficiency, boosting sales performance and reducing service errors globally.<\/p>\n","protected":false},"featured_media":907,"menu_order":5,"template":"","format":"standard","class_list":["post-343","work","type-work","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - 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